Social Media May Blunt Impact of Negative Word of Mouth, CFI Group Study Finds

Social Media May Blunt Impact of Negative Word of Mouth, CFI Group Study Finds

By PR Newswire ANN ARBOR, Mich., April 3, 2012 /PRNewswire/ — In its annual Call Center Satisfaction Index, CFI Group, a global leader in Customer Feedback Management (CFM) solutions, today reported that social media may actually be blunting the
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