Customer Service Excellence in 2013

Customer Service Excellence in 2013 updated from original Jul 17 2011 I answered a question on Quora quite a while ago; re definition of  ’World Class Customer Service’.   I need to expand  my answer as I feel  Social Media,  the business of being Social,  is a very relevant part of today’s Customer Service. All business is Social I believe […]

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Gratitude & My Christmas Wish

Gratitude & My Christmas Wish What I know… I live my life with intent. I  believe in gratitude. I believe in abundance. I believe in God (Universe, Spirit  whatever name one chooses, as there is so much more than we know). I believe I create my reality. So the choice is always mine… I choose

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Hangout Party.. Music to my Ears!

On October 27th, I discovered an awesome surprise!  I was halfheartedly cyber-tidying, after my Mastermind call was rescheduled and I stumbled across a hangout with the luminescent Heather Fay and the sultry Cat Beach, so I popped in… What an opportunity! Hangout Party where I discovered a weekly  ‘Open Mic’ Hangout. (The technical expertise provided

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